Our support team hours are Monday - Friday from 10am - 6pm EST. We'll answer all inquiries as soon as possible.
OUR RETURN POLICY ONLY APPLIES TO ORDERS PLACED ON https://oviks.myshopify.com. PLEASE CLICK HERE TO SEE OUR RETAIL RETURN POLICY*
Our main priority is to make sure that every one of our customers are completely satisfied!
The bottom line: As long as the merchandise is in its original brand new condition, we will give you a FULL REFUND, or EXCHANGE within 30 days!
- All refunds, store credits, or exchanges must be made within 30 days since you received your order. .
- If an item you’re returning will not make it back to us within 30 days since you received your order, please contact us to determine if we can still issue a refund, store credit, or exchange
- We find that the vast majority of our customers do not choose to return or exchange their items, so we have passed along the most competitive prices we can by not paying for return shipping on returns and exchanges.
- The original shipping fees will not be refunded unless the fault was our own.
- Please see “Ineligible Merchandise” below for merchandise that cannot be returned, store credited, or exchanged.
See below for more details on our Return and Exchange Policy:
- Emaillaughingallday@oviks.ca to request a return, store credit, or exchange.
- Include pictures, videos, detailed description, and any other material to describe the reason for return, store credit, or exchange.
- After we have approved the request, you will be Emailed instructions on how to return the product.
*Note: If for any reason the request is denied, please do not send the merchandise to us. We cannot accept it, and you will be solely responsible for any charges and/or fees.
- Notify us after you have sent the merchandise back, so that we may follow up accordingly. We wouldn’t want your merchandise to be lost somewhere in the postal world!
*Note: It is recommended that all returns are shipped back in corrugated boxes to prevent damages to the packaging or product during transit.
*Note: The customer is solely responsible for shipping any returned merchandise tohttps://oviks.myshopify.com. We recommend that you(1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us, or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, we will not be responsible for any loss or damage to the product during shipment.
Refunds and Exchanges (For hair)
We are committed to our customer satisfaction. Please remember to place your order with care and ask all questions before hand and follow our maintenance instructions after purchase.
Due to the nature of our products, there is a No Refund / Exchange Only Policy. Please review and inspect your hair order upon receipt. We will accept exchanges of undamaged, uncut, unworn merchandise within 10 days of purchase. You must advise us prior to returning any products so we can issue a Return Invoice. We’ll send you a new length or hair texture upon receipt of exchanged hair. Please print and enclose the original sales receipt with your return.
- There are NO Restocking Fees! Absolutely none. So don’t worry about it
Unfortunately, we cannot accept returns or exchanges of certain items, including:
- “Clearance”, “Final Sale”, “Discontinued”, “Super Sale”, and “Mega Sale” merchandise
- “Buy One Get One” merchandise
- Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.)
- Any wearable merchandise where we have no way of determining whether it has been tampered with or worn, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened merchandise than to be able to return one (eg. wigs, ponytails, buns, leggings, etc.)
*Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return, or exchange.
Cancelling an Order
- If for any reason you wish to cancel an order, please contact us right away firstname.lastname@example.org or call us at (905) 997-6845, and have your name and order number ready.
- Orders that have already been shipped cannot be cancelled.
Out of Stock (Backordered) Merchandise
If a merchandise is out of stock (backordered), then you will be notified via Email with three (3) options:
If anything is unclear or if you have a special circumstance, give us a shout!
- Call us at (905) 997-6845
- Email us at email@example.com